Complaints Handling Procedure

If you are not satisfied in any way with the services provided by Breder Suasso Ltd feel free to contact us. You are encouraged to file a complaint detailing the issues you are facing and your concerns regarding our services. At Breder Suasso Ltd utmost client satisfaction is our primary goal. All complaints are resolved swiftly and with minimum inconvenience to the Client.

You may send your complaint by submitting following online form.

To help us investigate and resolve your complaint fairly, we need the following information:

  • First name and surname; company name (if applicable); anonymous complaints are not considered;
  • Customer ID (Account Number);
  • A description of your complaint (the reason for and nature of your complaint, as well as any suggested solution/remedy);
  • Copies of relevant documents (if appropriate);
  • Your preferred way to receive a response

We will investigate the matter fully and provide you with a written response within 5 days of receiving your complaint.
If we are unable to resolve your complaint within 5 working days we aim to resolve it within 20 working days.
And if we are unable to resolve your complaint within 40 working days of the date of your complaint notification, you will receive a communication containing a detailed offer and further actions.

Breder Suasso Ltd is a member of an independent dispute resolution scheme, the Financial Dispute Resolution Scheme (FDR), operated by Dispute Resolution Services Limited. Full details of how to access the FDR scheme can be obtained at the website http://www.fdr.org.nz or by emailing enquiries@fdr.org.nz or by calling free phone 0508 337 337

There is no cost to you to use this service.

FOR MORE INFORMATION
CALL OUR SPECIALIST
+64 9 801 1029

Please note that corporate customers are not covered under the Financial Dispute Resolution legislation

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